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MX-AIR IS BACK!!!

我が家のホームシアターで大活躍の高級おマウスさんこと、Logitech MX-Airが不調。スイッチをONにしても電源が入らず、クレードルに置いても充電されなくなってしまった・・・。

実はこの症状が出るのはこれで二回目。
前に問題が出たときは、あわててロジクールのサポセンに電話してブツを送りつけて見てもらったところ、「症状が再現せず」と送り返された経緯があり、その後は何事もなかったかのように動作していたのだった・・・。

そんなわけで、今回は数日間電源を入れっぱなしにして放電してからクレードルに置きっぱなしにしてみたりとか、いろいろ試してみたのだけど、改善される傾向がなかったのでサポセンにメールで連絡(電話はいつまで経っても出ない)。

1週間待たされた結果「故障で新品との交換」ということになったので、必要書類をまとめて送りつけて、さらにまた1週間待たされてから無事に新品をゲット。
・・・3年保証で助かった・・・。

壊れたMX Airは自腹で送ってくださいとのことだったので、これを送り返して一件落着の予定。
それにしても、ロジクールのカスタマーサポートのレスポンスの悪さは芸術的。急ぐ人はいつまで経っても繋がらない電話で頑張れっつ~ことなのかしら。

Pb103410

普通のマウスとして考えると全くといってよいほどメリットが見いだせないMX Airだけど、ホームシアター用のマウスとしては唯一無比のものなので、これからも我が家のリビングでは活躍してもらう予定だ。

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